Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and within your means.
Remember: the house always has an edge. Only play with money you can afford to lose, and never gamble with funds needed for essentials like rent, food, or bills.
Age Verification
Online pokies in New Zealand are only available to players aged 18 years and over. It is illegal for anyone under 18 to gamble online or in venues.
If you are under 18, please do not access gaming sites. Parents and caregivers are encouraged to use internet filtering software to protect young people from gambling content.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be honest with yourself and watch for these warning signs:
- Chasing losses by gambling more to recover money lost
- Gambling with money intended for bills, rent, or other essentials
- Hiding your gambling activities from family or friends
- Feeling anxious or irritable when trying to cut back
- Gambling for longer periods or with larger amounts than intended
- Neglecting work, study, or relationships due to gambling
- Borrowing money to fund gambling activities
- Lying about the amount of time or money spent gambling
- Experiencing financial difficulties caused by gambling
- Thinking constantly about gambling or past gaming sessions
If you recognise any of these signs in yourself or someone you know, seek help immediately.
Self-Help Tools & Limits
Most responsible online gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Cap the amount of money you're willing to lose in a given period
- Reality Checks: Receive pop-up reminders of how long you've been playing and how much you've spent
- Session Time Limits: Automatically log out after a set period of play
- Self-Exclusion: Temporarily or permanently ban yourself from accessing gaming sites
Use these tools proactively. Setting limits before you play is far more effective than trying to control yourself during gaming sessions.
Support Organisations in New Zealand
If you're struggling with problem gambling, help is available. These organisations provide free, confidential support:
New Zealand Organisations
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Problem Gambling Foundation – Aotearoa New Zealand
Free helpline: 0800 664 262
Website: www.pgf.nz
Available 24/7 for counselling, support, and information -
Gambling Helpline – Te Whakapaipai
Phone: 0800 654 655
Free, confidential service offering support and counselling -
Samaritans Aotearoa New Zealand
Phone: 1800 726 666
24/7 emotional support if you're in crisis
International Support Services
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Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Counselling and resources for people across the region -
GamCare (United Kingdom)
Website: www.gamcare.org.uk
Provides information and support for problem gamblers
Take Action Now
If you or someone you know is struggling with problem gambling, please reach out for help today. Problem gambling is treatable, and support is available.
There is no shame in asking for help. Speaking to a counsellor, trusted friend, or family member is the first step toward recovery.
Call the Problem Gambling Foundation on 0800 664 262 now. Lines are open 24/7, and calls are free and confidential.